AMTech provide proven high quality and cost effective service and resource management solutions to corporate clients, service providers and carriers increasing service value and reducing overall costs replacing both direct contractor sourcing and outsourcing/partner models.
Comprehensive range of capabilities underpinned by an extensive technical resource pool covering requirements as small as 1/2 a day through to full project capability
Flexible costing can be done against specific projects as a whole or on a unit basis or on a fixed daily cost against AMTech’s trademark rate card.
This is all underpinned by an experienced management team who are committed to successful delivery and developing long term relationships.
AMTech can also provide Resource Management solutions for permanent staffing requirements.
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Implementation
- Technical resource managed by PMO and quality control assurance via AMTech lead consultant
- Broad range of technical competencies and skill levels available.
- AMTech resource pools supported globally by trusted and overlapping partner resource provision
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Project Management
- Single point of registration for requirements and work packages (IMAC thru to large projects)
- Resources committed and managed end to end by PMO
- Audit (e.g. Network health check) and site surveys (e.g. Wireless) undertaken where required
- Procurement, warehousing logistics, staging and decommissioning services managed
- Planning, schedule management and reporting
- Change management
- Go-live managed with client change processes
- Formal project close-down with client sign-off and satisfaction survey.
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Pre-Sales
- Pre-sales requirements registered with PMO and then managed by lead consultant
- Lead consultant co-ordinates any specialised resource needed to complete solution design
- Senior consultant reports to PMO and provides single point of contact for all design activities
- Measured on client satisfaction
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Overview
- Single point of contact with comprehensive range of 24x7x365 Break-Fix options
- Wide range of customisable SLA’s
- Ability to offer pro-active remote monitoring
- Back to back SLA’s for third party provision supported by geographically overlapped services
- Case management
- Escalation route to technology specialists where required
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Governance
- In-Live Service Desk responsible for end to end incident lifecycle, field services and spares logistics
- Overall reporting and escalation into PMO
- Monthly and quarterly service reporting to review incidents against priority and SLA including trend analysis
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Incident Lifecycle
- Client contacts Service Desk to raise incident
- Service Desk manages field engineer, equipment dispatch and site access
- On closure client sign-off obtained, and Incident Report is produced if necessary
- Automatic escalation if SLA breach at risk
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